Dear Valued Customer,
We are thrilled to announce the launch of our upgraded Wholesale platform!
We have been hard at work to enhance your experience and provide you with a seamless online platform that caters to your needs. We are excited to introduce our upgraded Business-to-Business (B2B) platform, designed to provide you with a seamless and efficient purchasing experience, enhanced features and improved functionality. Our new site aims to streamline your B2B transactions and empower your business growth.
To help you navigate through our new website effortlessly, we have put together a comprehensive guide that highlights the key changes and provides step-by-step instructions on how to make the most of our new platform.
To access the new B2B platform, please follow the instructions below:
Step 1: Clearing cookies, cache & using incognito window
- Clear your cookies, cache and use an incognito window: Over time, accumulated data in your browser's cookies and cache can sometimes cause conflicts and hinder website functionality. Opening a private or incognito window in your browser can help determine if the issue is related to your browser settings or extensions.
- For Google Chrome: Press Ctrl+Shift+Delete (or Command+Shift+Delete on Mac), select the checkboxes for "Cookies and other site data" and "Cached images and files," and click on "Clear data."
- For Mozilla Firefox: Press Ctrl+Shift+Delete (or Command+Shift+Delete on Mac), select the checkboxes for "Cookies" and "Cache," and click on "Clear Now."
- For Microsoft Edge: Press Ctrl+Shift+Delete, select the checkboxes for "Cookies and saved website data" and "Cached data and files," and click on "Clear."
- For Mac: Press Command + Shift + Delete
- For Incognito window: Google Chrome, Mozilla Firefox, or Microsoft Edge: Press Ctrl+Shift+N (or Command+Shift+N on Mac) to open a new incognito window.
Step 2: Accessing the B2B Portal
- Open your web browser and visit our website at www.eu.wholesale.assouline.com
Step 3: Logging in to your B2B Account
- Enter your registered email address associated with your B2B account in the provided field and press Continue. *Please note that if you are not registered as a B2B customer through an Assouline dedicated Sales Representative, you will not be able to access the site - An error message will appear saying that " You're not registered as a B2B customer with Assouline Wholesale."
- Check your email address for an email from Assouline Wholesale with Subject Line: Assouline Wholesale: 6-digit code.
- Copy your 6-digit code from your email to your browser and click Submit.
Step 4: Exploring the Enhanced B2B Features
- Quick Order: Easily add products to your cart using the Quick Order feature. Simply enter the product SKU or use the search function to find the items you require, specify the quantity, and add them to your order swiftly.
- Simplified Product Search: Finding the products you need is now more efficient. Our improved search function enables you to quickly locate items by name or ISBN. Additionally, you can take advantage of advanced filters to refine your search results.
- Streamlined Checkout: Experience a simplified and intuitive checkout process, ensuring a smooth and secure transaction. You can review your order, select payment options, and manage shipping details effortlessly.
- Streamlined Account Management: Managing your account is now simpler than ever. By clicking on the "My Account" section on the top right page, you can update your personal information, view your order history, track deliveries, and manage your preferences effortlessly.
- Feedback and Support: Our dedicated support team is available to address any inquiries or concerns you may have. Feel free to reach out to our support team at whoelsale@assouline.com.
- Please note that currently you will not be able to view previous orders as all orders prior to this update didn’t transfer over. We are doing our best to solve this as soon as possible.
Still Having Issues?
- Please feel free to contact our customer support team at wholesale@assouline.com or reach out to your Sales Representative.
- In order to be able to better assist you, we kindly request that you provide us with a detailed explanation of the exact issue you are experiencing as well as screenshot illustrating your concern. Your cooperation in this matter would be greatly appreciated.
We hope you are as excited as we are about our new website. It is designed with you in mind, and we believe it will elevate your overall journey with our brand. Start exploring today and unlock a world of convenience and possibilities.
Thank you for your continued support and loyalty. We look forward to serving you on our new platform.
Need More Help?
If you require further assistance, please feel free to contact our customer support team at wholesale@assouline.com or reach out to your Sales Representative. We understand that your time is valuable, and we sincerely appreciate your patience. Rest assured that we are fully committed to addressing your query as quickly as possible.
Wholesale Inquires?
If you are interested in becoming a Wholesale Partner please access and fill out the form below.
