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If you received a damaged item, please email us with your order number, a description of the damage and photos of the damage. If you wish to return your order for any other reason, we allow exchanges for merchandise credit within 14 days of delivery. We do not allow refunds and the customer is responsible for the cost of return shipping. Please note that items must be returned in the same condition in which they were received, with all the original packaging. Exchanges and credit are applicable only at the original point of purchase. The Ultimate Tower is final sale and not eligible for return or exchange.
Please email us at customerservice@assouline.com with your order number to begin the return process for an online order.
Millie Milliken is an Award-winning drinks and hospitality writer with ten years of food, drink and events writing experience in print and online. A regular contributor to Club Oenologique, Vinepair, Whisky Magazine, Global Drinks Intel, Courier Media and The Evening Standard, she was the 2022 IWSC Spirits Communicator of the Year and Alan Lodge Young International Drinks Writer of the Year. Milliken is also the director of Wet Ink, a tasting, events and consultancy company aimed at making drinks more accessible to consumers and is the head of content for the non-profit organization OurWhisky Foundation.
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