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The Decisive Moment with Valentina De Santis

Valentina De Santis is the owner and CEO of Grand Hotel Tremezzo and Passalacqua on Lake Como. She grew up inside a family business, absorbing its rhythms long before she was ready to lead it. Years in strategic consulting sharpened her instincts, and in 2010 she stepped in during the hotel's centenary year. She speaks about the quiet conviction that guided Passalacqua to become the best hotel in the world just one year after opening, and returns throughout to two Italian ideas with no clean translation: meraviglia and villeggiatura. What it means to preserve the soul of a place, not simply restore it.

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